Terms & Conditions
PRODUCTS: All products on this site are one-of-a kind specimens. Because they are elements of the earth and not man-made, no two are ever exactly alike, and we therefore do not guarantee uniformity of stone design. Neither can we warranty the stones themselves against breakage or other consequences of normal wear & tear.
CARE: Do not clean stones or hardware with chemicals or you may void the warranty. Frequent use of a soft cloth to clean will keep your products looking great for years. Some stones will fade in direct light. It isn't recommended to use Pyrite near water sources or use water to clean.
WARRANTY: Our hardware components are warranted for a period of 5 years of normal residential use, and 2 years in commercial settings. No warranty will be provided without copy of original purchase receipt as proof of purchase.
RETURNS: We make every effort to ensure your satisfaction with our products prior to your purchase, and ask you to make your choices carefully, especially when a product is made to your specifications of stone & hardware choice. We therefore discourage returns, and will do so only when pre-arranged through direct personal communication between our staff and customer.
IMAGES: All photographs are accurate depictions of our products to the best of our ability. However, due to variances in computer monitors and individual user settings, there may be variations in color and cannot guarantee color will match the preview exactly as it appears on a customers monitor. Such variations should be minimal. If you have any concerns, we will be glad to provide additional photos upon request.
PERSONAL INFORMATION/PRIVACY: Customers who order through StonesEtc.com are added to our preferred customer mailing lists for the purpose of selling anything our own products and keeping you informed about our goods and services. We don't maintain mailing lists for any other purpose nor will we ever sell your name or personal information. Should a breach of security occur, we are not liable for any ensuing damages that may occur to our customers as a result. You will be notified in such an event as soon as practicable.
CARE: Do not clean stones or hardware with chemicals or you may void the warranty. Frequent use of a soft cloth to clean will keep your products looking great for years. Some stones will fade in direct light. It isn't recommended to use Pyrite near water sources or use water to clean.
WARRANTY: Our hardware components are warranted for a period of 5 years of normal residential use, and 2 years in commercial settings. No warranty will be provided without copy of original purchase receipt as proof of purchase.
RETURNS: We make every effort to ensure your satisfaction with our products prior to your purchase, and ask you to make your choices carefully, especially when a product is made to your specifications of stone & hardware choice. We therefore discourage returns, and will do so only when pre-arranged through direct personal communication between our staff and customer.
IMAGES: All photographs are accurate depictions of our products to the best of our ability. However, due to variances in computer monitors and individual user settings, there may be variations in color and cannot guarantee color will match the preview exactly as it appears on a customers monitor. Such variations should be minimal. If you have any concerns, we will be glad to provide additional photos upon request.
PERSONAL INFORMATION/PRIVACY: Customers who order through StonesEtc.com are added to our preferred customer mailing lists for the purpose of selling anything our own products and keeping you informed about our goods and services. We don't maintain mailing lists for any other purpose nor will we ever sell your name or personal information. Should a breach of security occur, we are not liable for any ensuing damages that may occur to our customers as a result. You will be notified in such an event as soon as practicable.